Highly motivated and passionate technical analyst with prove experienece in Information Tehcnology roles providing multi-tier technical support for risk management, continuous deployment, and configuration testing. Proactive quick learner astute in planning and implementing customer solutions while monitoring and developing processes ensuring the highest standards across customer environments, while looking to utilize knowledge of various Amazon Web Services technologies such as EC2, S3, IAM, and CloudFormation. Resourceful collaborative communicator successful in building rapport with infrastructure teams and external customers by sharing knowledge of procedures and polices to esnure service excellence aiding in the imporvement of customer workflow.
• Device Lifecycle Management – Selected as a member of the Device Lifecycle team to track, monitor, and maintain assets for the Texas and Louisiana region. • Reconnaissance – Investigates hardware records to mitigate risk and vulnerabilities. Monitors full disk encryption, asset assignment, and security patches ensuring 100% compliancy with HIPAA standards. • Policy Testing – Supports Lead Testers in Desktop Engineering, Network, and Server Operations in research and validation of wireless Certificate of Authorities (CA). Manages test plans, Group Policy reports, and measurement of impact to network performance. • Auditing – Tracks 38% of ministry assets. Reviews root cause analysis identifying actionable issues to remediate missed processes and policies. • Reporting & Analyst – Compiles compliancy reports to ensure proper tracking of device assignment. Educates associates in encryption, technology, and financial polices regarding devices in use on company’s network.
• System Configuration – Key team participant responsible for 30% of hardware and software configurations for the TXAUS ministry. Decreased technician deployment time on task by 15% increasing end-user productivity 85% of the time. • Incident Response – Assisted senior leadership in planning processes in the WannaCry Remediation. Raised team’s efficiency 85% decreasing clinical downtime. Recognized as most efficient with 100% accuracy in redeployment of patched devices. • Creative Collaboration – Spearheaded Microsoft Windows 10 implementation and infrastructure compatibility project. Worked with Desktop Engineers and leadership to ensure system configuration and stability. • Systems Support – Provided 2nd tier system support for clinical environments. Proactively replaced physical PC components, installed OS patches, and updated clinical software to reduce vulnerabilities against threat vectors. • Training Lead – Mentored interns with disabilities, supporting the “Project Search” program. Provided guidance and knowledge, helping build and grow job skills to be competitive in the Information Technology market.
• Staging SME – Subject Matter Expert for the configuration and initial deployment of end-user and clinical deices for Seton Hospitals. • Process Implementation – Active participant in designing and improving manual processes to increase day-to-day workflow. Develops process documentation to improve accuracy of task. • Change Management – Acted as a liaison between Management Information Systems and clinical staff by attending and reporting daily briefings. Evaluated potential concerns and addressed changes presented by clinical associates to mitigate workflow downtime and increase patient experience.
Bachelor of Arts in Interdisciplinary Studies focusing on Technology with additional studies in web design, sound design, and audio engineering.
PC Technician Series - CompTIA A+ and Network+ certification preparation course focusing on computer hardware, software, and netowrking concepts in order to successful troubleshoot technical problems.
Solutions Architect Associate - Amazon Web Services
LPIC - 1 Linux Administration - Linux Professional Institute
Linux+, Security+, Network+ - CompTIA